- The STR Report
- Posts
- 🧨 How to Handle Problem Guests in Your Short-Term Rental
🧨 How to Handle Problem Guests in Your Short-Term Rental
Running a short-term rental is rewarding—but all it takes is one difficult guest to disrupt your peace and profits. Here’s how to respond calmly, confidently, and without compromising your business. 🏡✨
Community Perks with The STR Report
🏠 Top-Tier Property Management – Lower fees, higher payouts, and premium service. Built for investors who want performance and peace of mind. See how much more your property could earn—click to get your free performance assessment.
🔎 Personal Airbnb Investment Finder – Connect with an expert to handpick profitable Airbnb properties that match your criteria. With 213+ successful deals, all cash-flowing, you’re in good hands. Take 15 seconds to fill out the form to see how all of these properties are experiencing a 10-15% Cash-on-Cash return.
🤑 STR Loans & More – Need funding for your next short-term rental? Expect expert guidance, personalized service, and the best possible rates.
December 1st, 2025
Good evening STR Report Community!
In today’s issue, you will find:
📱Today’s Article: 🧨 How to Handle Problem Guests in Your Short-Term Rental
📈 Trending Market Highlight: Barnegat Light, New Jersey and Cape Code, Massachusetts
✉️ STR News: Evolve Acquired 1,000 Owner Contracts From Casago
💸 Mortgage Rate Watch
🎢 Unique Airbnb of the Week
🏫 Subscriber Perks: Go Live Playbook, including: Beginner’s Guide E-Book, Guest Communication Messaging Templates, Airbnb Welcome Guide Template, STR Buy Box Template, & Tax Savings E-Book
✅ Community Perks: Top-Tier Property Management, Personal Airbnb Investment Finder, and STR Loans & More
📬 See our collection of newsletters here: Prior Newsletters
🧨 How to Handle Problem Guests in Your Short-Term Rental
Running a short-term rental is rewarding—but all it takes is one difficult guest to disrupt your peace and profits. Here’s how to respond calmly, confidently, and without compromising your business. 🏡✨
👀 Spot the Red Flags Before They Become Trouble
The best defense is early detection. Guests who avoid answering basic questions, request off-platform communication, pressure you for discounts, or behave unpredictably during check-in might require closer monitoring.
Use your platform’s messaging system to keep everything documented and professional from the start.
💬 Master the Art of Firm but Friendly Communication
When issues arise, respond quickly—and always inside the platform’s inbox.
Keep messages short, neutral, and factual
Avoid emotional language
Set clear expectations (“Quiet hours begin at 10 PM,” “Only registered guests are allowed on the property,” etc.)
Reference your house rules politely but firmly
Remember: tone can diffuse 80% of potential conflict. 😌
🔧 Use Platforms Tools to Your Advantage
Airbnb, Vrbo, and others provide support features specifically for tricky guest situations:
Modify or cancel reservations if violations occur
Request reimbursement for damages through resolution centers
Call platform support if safety or legality is a concern
These tools exist to protect you, so don’t hesitate to use them.
📝 Document Everything (Your Future Self Will Thank You)
Whenever something feels “off,” start keeping track:
Timestamped messages
Photos or videos of damage
Noise complaints from devices or neighbors
Screenshots of policy violations
Thorough documentation ensures the platform—and sometimes even insurance—sides with you. 📸📝
🚪 Set Boundaries Early—And Enforce Them
Clear house rules aren’t enough; they must be reinforced consistently.
Consider adding:
Noise monitoring devices
Security cameras on exterior entry points
Smart locks with time-restricted entry
Automated reminders for quiet hours or check-out instructions
Boundaries prevent 90% of problems before they happen.
🛑 Know When to Involve Support or End a Stay
If a guest becomes aggressive, destructive, or unsafe:
Stop direct confrontation.
Contact the platform’s support team immediately.
Notify local authorities only if safety is at risk.
Your safety—and your property’s integrity—come first.
😌 Protect Your Peace & Your Property
Handling problem guests is part of hosting, but you don’t have to let it control your energy. With proactive screening, clear communication, solid documentation, and the right protective tools, you can keep your rental running smoothly and your reputation shining.
Barnegat Light, New Jersey 🌊
Downloadable Barnegat Light, New Jersey Short-Term Rental Market Report
|
Average Daily Rate (ADR): $693 per night
Occupancy Rate: 43.51%
Annual Revenue Potential: Around $69,934 per year
Read our full Barnegat Light, New Jersey Short-Term Rental Market Report attached above.
Cape Cod, Massachusetts
Downloadable Cape Cod, Massachusetts Short-Term Rental Market Report
|
Average Daily Rate (ADR): $487 per night
Occupancy Rate: 47.11%
Annual Revenue Potential: Around $85,480 per year
Read our full Cape Cod, Massachusetts Short-Term Rental Market Report attached above.
📬 See our collection of 120+ market reports here: Prior Trending Market Reports
📝 Evolve Acquired 1,000 Owner Contracts From Casago
One thousand owner contracts likely attracted interest from other property managers besides Evolve. These contracts fit in with Evolve's business, and not so much for Casago.
🏡 Evolve acquires Guestworks from Vacasa
Evolve has announced the acquisition of vacation rental management service Guestworks, operated by Vacasa, in an asset purchase transaction.
💸 Forge Holiday Group partners with Guesty
Forge Holiday Group, the parent company of Sykes Holiday Cottages and Forest Holidays, has partnered with Guesty to broaden its distribution capabilities across the market.
💸Mortgage Rate Watch – December 1st, 2025
Current Mortgage Rates (as of December 1, 2025):
30-Year Fixed: 6.31% (+0.09%)
15-Year Fixed: 5.80% (+0.02%)
30-Year Jumbo: 6.40% (+0.00%)
30-Year FHA: 5.90% (+0.04%)
30-Year VA: 5.92% (+0.04%)
7/6 SOFR ARM: 5.85% (+0.15%)
Market Overview: Mortgage rates rose today, with the 30-year fixed jumping to 6.31%. The increase comes amid some weakness in mortgage-backed securities and a rise in Treasury yields — conditions that generally push rates upward.
Rate Trends & Forecast:
Short-Term: Rates may stay around current levels or inch up further if bond markets remain unsettled.
Long-Term: If inflation continues to ease and Treasury yields drop, there could be modest rate relief; but substantial decreases would likely require a few clear economic or policy shifts.
For real-time mortgage rate updates, visit Mortgage News Daily.
Bored of staying at regular Airbnbs?
Discover the ultimate Kissimmee vacation getaway in this stunning 6-bedroom home—perfectly located just minutes from world-famous attractions and packed with every amenity you need for an unforgettable stay. With Walt Disney World only 12 miles away and Universal Studios just 17 miles from your doorstep, this spacious retreat offers the ideal blend of convenience, comfort, and luxury. Inside, you’ll enjoy beautifully designed living spaces, a fully stocked chef’s kitchen, cozy bedrooms with TVs in each room, and endless entertainment including a private movie theater and a free game room filled with arcade fun. Step outside to your own private oasis featuring a heated pool, outdoor fireplace, patio dining, and a BBQ grill—perfect for relaxing after a day of adventure. Nestled within the highly sought-after Windsor at Westside resort community, you’ll also have access to incredible amenities like a lazy river, splash pad, hot tubs, fitness center, and more. Whether you’re planning a family vacation, group getaway, or multi-family retreat, this home promises a magical Florida escape you’ll want to return to year after year.
Subscriber Perks:
📖🏡💰 Go Live Playbook
The "Go Live Playbook" is your all-in-one guide featuring a beginner’s guide e-book, messaging templates, Airbnb welcome book, STR buy box template, and tax savings tips to kickstart your short-term rental success.
Community Perks with The STR Report
🏠 Top-Tier Property Management – Lower fees, higher payouts, and premium service. Built for investors who want performance and peace of mind. See how much more your property could earn—click to get your free performance assessment.
🔎 Personal Airbnb Investment Finder – Connect with an expert to handpick profitable Airbnb properties that match your criteria. With 213+ successful deals, all cash-flowing, you’re in good hands. Take 15 seconds to fill out the form to see how all of these properties are experiencing a 10-15% Cash-on-Cash return.
🤑 STR Loans & More – Need funding for your next short-term rental? Expect expert guidance, personalized service, and the best possible rates.
Partner with Us!
If you have a project you’d like us to promote, or a product or service you’d like to share, please reach out to us at [email protected].
We appreciate you being a part of our STR community and for sharing our group with your business partners and associates. Thank you!